Technical Employment History

Executive Manager, User Experience · Octave (2023–Present)

• Leading the global team of user experience (UX) researchers, designers, and managers across multiple continents and all products in Hexagon ALI's diverse portfolio

• Collaboratively defining our UX organization’s vision and implementing strategic actions towards it

• Defining and monitoring organizational metrics for strategic business goals

• Representing UX organization on divisional Quality Management System team, including determination of annual UX organization objectives

• Leading design operations for the Hexagon ALI UX organization, e.g. Figma component libraries

• Supporting UX research efforts through resource allocation and tool procurement and training (e.g. Lyssna and Dovetail)

• Leveraging existing personal relationships across Hexagon ALI to collect relevant and timely UX data from various sources, e.g. support, services, customer success

Senior Manager, User Experience · Hexagon (2022–2023)

• Led the US-based team of user experience (UX) researchers and designers across multiple products in Hexagon PPM's diverse portfolio

• Coordinated networking and knowledge sharing with UX managers and designers in other Hexagon offices and divisions

• Served as the UX scrum team’s Product Owner, actively managing the backlog and planning for future resourcing needs

• Set departmental vision and implementing strategic action plan with support from employees

• Defined organizational metrics to measure progress against strategic goals, including quality, efficiency, compliance, innovation, and talent development

• Actively participated on Smart 3Dx Agile Release Train (ART) ownership team to continually improve Hexagon’s implementation of the Scaled Agile Framework (SAFe)

• Led formative and summative UX research efforts to inform and validate product design decisions

• Reviewed employee deliverables, and frequently designed my own interactive prototypes as time allowed

Senior Technical Manager · Hexagon PPM (2020–2022)

• Managed diverse team of services employees distributed across three time zones in North America

• Created proposals and estimates for potential information management services customers

• Responsible for team delivering best-in-class service to our varied customer base

Senior Manager – Technical · Hexagon PPM (2017–2020)

• Managed project-based work for marine catalog content services department and affiliates

• Created functional requirement specifications and negotiated statements of work with customers

• Managed employees tasked with architecting solutions and design specifications for content development teams

• Controlled project schedule, cost, risk, and scope creep as accurately as possible through established processes and best practices

• Captured lessons learned to revise processes and improve future project bids

Manager – Technical · Intergraph PP&M (2014–2017)

• Routed service requests and other work tasks assigned to customer support department responsible for troubleshooting technical issues

• Determined and coordinated assignments for department employees, providing technical and administrative assistance as needed

• Managed processes and procedures to ensure all customers receive high quality solutions

• Frequent contact with employees and customers, both domestic and international, through email, phone, virtual conferencing, screen sharing, and on-site travel as necessary

• Regularly interacted with other managers to ensure coordination of department work with other related activities

• Managed customer support knowledge base to help customers reach self-help solutions when possible

• Used CRM and BI software to generate reports for both internal tracking and external reporting of progress toward department performance goals

Support Consultant · Intergraph PP&M (2012–2014)

• Evaluated customer requirements, estimated work required, and formulated delivery plans for successful catalog content implementations

• Used Agile methodology with VersionOne and OnTime software to provide detailed requirements and priorities to content development teams while continually managing the teams' backlogs

• Provided on-the-job training, guidance, and advice to content developers

• Regularly assisted business development and sales colleagues with demonstrations of software product

Senior Support Engineer · Intergraph PP&M (2010–2012)

• Continued in all responsibilities of Support Engineer

• Coordinated all department training and consulting activities, providing regular summary reports to management

• Coordinated reorganization of training materials to better align with customer needs

• Prioritized and advocated for issues raised by strategic customers

Support Engineer · Intergraph PP&M (2007–2010)

• Addressed customer questions and concerns as quickly and accurately as possible to maintain a high level of customer satisfaction

• Assisted customers with database migrations between major version releases of software product

• Documented workflows and developed test plans to ensure quality of software deliveries

• Updated, improved, and standardized training and best practice material for current version of software product

Engineer II · Northrop Grumman Newport News (2004–2007)

• Responsible for Electromagnetic Aircraft Launch System (EMALS) installation and alignment procedure for the next generation of aircraft carrier

• Interfaced with customer and contractors remotely and at test site to ensure successful integration and installation of complex system on ship

• Led system redesign for Integrated Catapult Control Station (ICCS), including procurement of electromechanical actuators to replace legacy hydraulic systems

Engineer I · Northrop Grumman Corporation (2003–2004)

• Participated in Professional Development Program consisting of rotations several months in length through various engineering and manufacturing departments

• On multiple projects, developed software models for defense applications to analyze and optimize performance against risk, reliability, and cost for the most effective solution for given price

• Conducted quality inspections of large machine modules, met with suppliers to discuss production manufacturing concerns, and recommended necessary corrective action

• Completed geometric dimensioning and tolerancing training

Intern · Integrated Industrial Information, Inc. (2002)

• Planned and implemented testing procedures for software application used to bulk load CAD data into Product Data Management (PDM) system